I am so impressed with this company. I purchased two expensive chains and an expensive cross. I noticed a small imperfection on the cross, they immediately sent a return label and corrected the very small imperfection, that required a magnifier to see. I have the cross and it is perfect. The speediness of their response and no questions asked took my breath away. Their customer service is unbelievable, they have made a life long and loyal customer. The quality and design of the chains and the cross are just beautiful.