"Thank you so much for making this change! I have thoroughly enjoyed your customer service. Such friendly emails and notes in the packages! You are doing well above what is typical and I absolutely appreciate it every time! So much so that I’ve placed another order! (Of course she gave me some ideas, and the convertible earrings really got my attention!)I love the designs and craftsmanship, and I hope to be able to keep placing orders! Thank you for offering these exceptional items, and for following in the traditions of respectful service handed down to you!"