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Updates on Your Christmas Orders
Updates on Your Christmas Orders

Frequently Asked Questions about our Greek Jewelry

A personal keepsake often comes with a few questions.

We've answered a few popular ones:

Where is your store located?


We are right here—online! Although our administrative studio is in New Jersey, we do not have a physical jewelry store. Everything is made to order. All communications are through our office in the US and all of the jewelry is made in Greece.  

How long does it take to get my order?


Expect to receive your order within 2 to 5 weeks.


Our workshops make your piece from scratch, to your size and specifications. This is about 5-20 work days, depending upon the complexity of the piece and if we need to source gemstones. 


Once it leaves Greece, it can take 5-10 days for shipping and to get through Customs. Once it gets to us in New Jersey, we ship it out same day after a final quality control check. We ship from New Jersey by USPS to you, which takes 1-3 business days. Expedited shipping can also be arranged.  


During the month of August, most of our workshops are closed. Work resumes first week of September. 


Need something right away? We have some items in stock in our Athena Express collection. Please check with us for size and color availability. In stock items are on a first come, first serve basis. 


Pro Tip: Please get Christmas orders in by November 1 

Is everything made in Greece?


Yes! All pieces are handmade in Greece. 

Can I have a piece engraved?


** This service is currently suspended **

Note that most pieces by Gerochristo and Yianni have every area covered in design, leaving no space for engraving. 

Do you offer custom work?

** This service is currently suspended or limited **


Yes! This is part of what sets us above the rest. The most common custom questions are:

Can I get this in a different size?
Can it be made with bigger diamonds?
Can it be made with different gemstones or none at all?

From Maramenos and Pateras we can accommodate a wide range of requests, and even make some designs from scratch. Most custom work begins with a jewelry piece that is seen here online, and then modified. If a piece is highly modified, Joanne and Pete will work with you, asking your preferences, defining your budget, and a rough comp will be shown to you for approval. Pateras will give his input from Greece—perhaps suggesting proper gemstone sizes, base metals, or textures. From Gerochristo we typically entertain gemstone and sizing choices.

With gemstones, there are many options to personalize. We try to keep each listing up to date with availability, but once in a while certain stones are not available. We are happy to answer gemstone requests, and let you know about availability, sizes, and if it incurs extra cost. 

Looking for that unique wedding band set, made just for you? Yes we do that, too. We have many bands that customers have used for engagements, and in both wedding and anniversary celebrations. The Meadow Breeze Eternal Ring in solid 18k gold is a popular place to start, but we will be posting a larger selection soon. 

We will be adding more information on custom work, but please contact us with questions and requests. 

What kind of gold is this? Is it Plated?


Our designers work in a variety of materials so we are often asked “is this solid gold?”

 

Here is the simplest and fastest way to answer your question (with a question):

 

Does the piece say “gold” in the description?

    Yes: Then there is real solid gold in the piece. 

    No: Then if you see something that looks like gold, it is most likely Gold Plate (this is typically only found in Stilvi pieces.)

 

The “simple” answer holds true under all circumstances, but here are the designer specific answers:

 

Jewelry made by Maramenos & Pateras or Kouzoupis

Then it is Solid 18k Gold or Solid 24k (the description will say).


Jewelry made by Gerochristo

If the description says there is gold, then it is solid 18k gold decorating a sterling silver piece. Gerochristo uses gold plate for the local European market, and many touristy stores in Greece sell these items as well. We do not advertise these items in the United States but they are moving towards a triple-dipped (stronger) 24k gold plating technique that may at least make these pieces an option if requested.

 

Jewelry made by Al’Oro

Customers typically have a choice of gold values and colors with Al’Oro pieces, but we advertise and price their decorative pieces as 14k gold. The only time you would not get gold from Al’Oro is if you bought a silver chain.

 

Jewelry made by Yianni

Yianni works only in Sterling Silver at this time. He is planning on using gold, and when this happens he will follow the Modern Greek Traditional approach and use solid 18k gold decorations on the silver pieces.

 

Jewelry made by Stilvi

Stilvi does have a line of 14k gold pieces in the store. Read the descriptions carefully because the majority of his jewelry is sterling silver with 24k gold electroplating.

 

Payment - Can I make a deposit?


Yes - we have a few options.
All prices shown are in US dollars (USD). 

We accept all major credit cards, PayPal, Apple Pay, Google pay, and options to buy now and pay later. We are exploring options to accept Bitcoin. Credit cards are billed right away, as we pay the workshops ahead for material.

You can:
Pay in full at checkout
Call us to make a 50% deposit (for orders over $2000), with final payment due before jewelry is shipped
Choose a flexible payment plan with Shop Pay - Please read all terms with them carefully at checkout. If you finance your purchase with Affirm via Shop Pay, your first payment is due approximately two weeks after your purchase is finalized. Please note that due to extended delivery times of our pieces, your loan payment(s) may be due before you receive your purchase. Also note, refunds for items purchased with Shop Pay Installments will incur a re-stocking fee. To offer this service, it costs us (Pete and Joanne) quite a bit of money (that we don't get back on a return) versus a non-installment purchase. Please see our return policy for updated details. 

Can I talk to a human?


Yes! We love to hear from you. We have our phone line open for expert advice and phone orders, but there’s a bigger reason: We like talking to our customers. We think you deserve to know about the people you are buying from, but above all it’s really nice to hear about why you are buying something, and what it will mean to you. These stories get passed along to the designer because they like to hear them, too—like the story we received from a couple who are almost 80 years old, married for 56 years, and were searching for a pair of rings to replace their original rings. 


Please understand we do not appraise jewelry. 


Here's a little more about us.


Deciding on a keepsake can be a big decision, so let us guide you. We're available 7 days a week, though hours will vary. Call Pete and Joanne at +1 (862) 222-0442

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