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🌞 August Vacations are Coming 🌞
Please get your orders in this week
🌞 August Vacations are Coming 🌞
Please get your orders in this week

Frequently Asked Questions about our Greek Jewelry

Frequently Asked Questions about our Greek Jewelry

A personal keepsake often comes with a few questions.

We've answered a few popular ones here, but feel free to use the chat button at the bottom of this screen to ask more!

Where is your store located?


We are right here—online! Although our administrative studio is in New Jersey, we do not have a physical jewelry store. Everything is made to order. All communications are through our office in the US and all of the jewelry is made in Greece.  

How long does it take to get my order?


Expect to receive your order within 2 to 6 weeks.


Our workshops make your piece from scratch, to your size and specifications. This is about 5-20 workdays, depending upon the complexity of the piece and if we need to source gemstones. 


Once it leaves Greece, it can take 5-10 days for shipping and to get through Customs. Once it gets to us in New Jersey, we ship it out same day after a final quality control check. We ship from New Jersey by USPS to you, which takes 1-3 business days. Expedited shipping can also be arranged.  


During the month of August, most of our workshops are closed. Work resumes first week of September. 


Need something right away? We have some items in stock in our Athena Express collection. Please check with us for size and color availability. In stock items are on a first come, first serve basis. 


Pro Tip: Please get Christmas orders in by November 1 

What is your return policy?


We keep a fair return policy, understanding you are not trying on the jewelry before purchasing. We have free and easy size exchanges. For returns and exchanges, please see our Store Policy Page

Is everything made in Greece?


Yes! All pieces are handcrafte in Greece. 

Can I have a piece engraved?


** This service is currently suspended **

Note that most pieces by Gerochristo and Yianni have every area covered in design, leaving no space for engraving. 

Do you offer custom work?

** This service is currently suspended or limited **


Yes! This is part of what sets us above the rest. The most common custom questions are:

Can I get this in a different size?
Can it be made with bigger diamonds?
Can it be made with different gemstones or none at all?

From Maramenos and Pateras we can accommodate a wide range of requests, and even make some designs from scratch. Most custom work begins with a jewelry piece that is seen here online, and then modified. If a piece is highly modified, Joanne and Pete will work with you, asking your preferences, defining your budget, and a rough comp will be shown to you for approval. Pateras will give his input from Greece—perhaps suggesting proper gemstone sizes, base metals, or textures. From Gerochristo we typically entertain gemstone and sizing choices.

With gemstones, there are many options to personalize. We try to keep each listing up to date with availability, but once in a while certain stones are not available. We are happy to answer gemstone requests, and let you know about availability, sizes, and if it incurs extra cost. 

Looking for that unique wedding band set, made just for you? Yes we do that, too. We have many bands that customers have used for engagements, and in both wedding and anniversary celebrations. The Meadow Breeze Eternal Ring in solid 18k gold is a popular place to start, but we will be posting a larger selection soon. 

We will be adding more information on custom work, but please contact us with questions and requests. 

What kind of gold is this? Is it Plated?


Our designers work in a variety of materials so we are often asked “is this solid gold?”

 

Here is the simplest and fastest way to answer your question (with a question):

 

Does the piece say “gold” in the description?

    Yes: Then there is real solid gold in the piece. 

    No: Then if you see something that looks like gold, it is most likely Gold Plate (this is typically only found in Stilvi pieces.)

 

The “simple” answer holds true under all circumstances, but here are the designer specific answers:

 

Jewelry made by Maramenos & Pateras or Kouzoupis

Then it is Solid 18k Gold or Solid 24k (the description will say).


Jewelry made by Gerochristo

If the description says there is gold, then it is solid 18k gold decorating a sterling silver piece. Gerochristo uses gold plate for the local European market, and many touristy stores in Greece sell these items as well. We do not advertise these items in the United States but they are moving towards a triple-dipped (stronger) 18k gold plating technique that may at least make these pieces an option if requested.

 

Jewelry made by Al’Oro

Customers typically have a choice of gold values and colors with Al’Oro pieces, but we advertise and price their decorative pieces as 14k gold. The only time you would not get gold from Al’Oro is if you bought a silver chain.

 

Jewelry made by Yianni

Yianni works only in Sterling Silver at this time. He is planning on using gold, and when this happens he will follow the Modern Greek Traditional approach and use solid 18k gold decorations on the silver pieces.

 

Jewelry made by Stilvi

Stilvi does have a line of 14k gold pieces in the store. Read the descriptions carefully because the majority of his jewelry is sterling silver with 24k gold electroplating.

 

Payment - Can I make a deposit?


We now offer deposits on all items that are not marked as in stock and ready to ship. 

The calculation is based on 50% of the retail price shown. Any automatic sales or discount coupons applied will be reflected in the final payment that is due before the order ships to you. Any applicable sales tax or shipping will also be applied toward the final payment unless you are purchasing an in-stock item. You will have the option to change your payment method for the final payment. 


All prices shown are in US dollars (USD) until you enter your address in checkout. If outside the US, the currency will change to your local currency. 


We accept all major credit cards, PayPal, Apple Pay, Google pay, and an option to make a deposit. 


You can:

• Pay in full at checkout

• Choose to make a 50% retail price deposit, with final payment due before jewelry is shipped



Can I talk to a human?


Yes! We love to hear from you. We have our phone line open for expert advice and phone orders, but there’s a bigger reason: We like talking to our customers. We think you deserve to know about the people you are buying from, but above all it’s really nice to hear about why you are buying something, and what it will mean to you. These stories get passed along to the designer because they like to hear them, too—like the story we received from a couple who are almost 80 years old, married for 56 years, and were searching for a pair of rings to replace their original rings. 


Please understand we do not appraise jewelry. 


Here's a little more about us.


Deciding on a keepsake can be a big decision, so let us guide you. We're available 7 days a week, though hours will vary. Call Pete and Joanne at +1 (862) 222-0442

Where can I learn more about you?


Our goal is to promote one of the oldest manufacturing industries on Earth, however, it's an industry very few people outside of Greece are aware of how special it is. 


One of our goals is to make sure anyone interested in our products has the ability to see who they are dealing with. We've seen a lot of "about us" pages on other web sites and have been surprised to see how little you can learn from them. We know that the purchase you make is special to you, and think you deserve as much information as you like about us, the people that work for us, the designers we represent, and the effort that has gone into creating this site.


You can learn more here!

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